Demonstrating that Los Angeles International Airport (LAX) is here for you, today Los Angeles World Airports (LAWA) launches its “LAX4U” clean restroom pilot program to get immediate feedback from airport guests. By texting “LAX4U” at (52948), guests can alert the airport of conditions and customer needs, resulting in more immediate response times.
“We’ve heard our guests loud and clear that our restroom facilities are a high priority,” said LAWA Chief Executive Officer Deborah Flint. “Our guest satisfaction survey results have repeatedly shown that restroom cleanliness is amongst the things that are most important to passengers, and this pilot program will help ensure that we are responsive to their needs.”
Signs featuring LAWA custodians are posted in eight restrooms in Terminal 4 on the Upper/Departures level and Lower/Arrivals level. Guests are encouraged to text “LAX4U” along with a number to identify the restroom location or use the QR code on the signs. The text messages go directly to Facilities Maintenance Representatives in the Airport Response and Coordination Center (ARCC) for appropriate action and the guest receives immediate acknowledgement and appreciation for the feedback.
“Our custodians take a tremendous amount of pride in their work and we’re pleased to showcase them as part of this new initiative,” said Dave Shuter, LAWA deputy executive director of facilities, maintenance and utilities. “With nearly 81 million passengers coming through our airport, it requires the team of custodians, ARCC and facilities staff to work around the clock to ensure that our airport is ready for our guests. The customer feedback will help us improve the overall guest experience.”
The LAX4U pilot program is part of an airport-wide initiative to make guest visits efficient, hospitable and memorable by transforming the end-to-end journey. The goal is to increase guest satisfaction and optimize the LAX experience with exceptional people, services, innovation/technology, modern and cleaner facilities, and improved efficiencies through increased throughput, decreased wait times, better signage, and streamlined processes.
About Los Angeles International Airport (LAX)
LAX is the fourth busiest passenger airport in the world, second in the United States, and was named Skytrax’ 2017 Top 10 Most Improved Airports. LAX served more than 80.9 million passengers in 2016 an increase of almost 8 percent from last year. As of March 2017, LAX offers 692 daily nonstop flights to 91 U.S. cities and 1,220 weekly nonstop flights to 78 international destinations in 41 countries on 66 commercial air carriers. LAX ranks 14th in the world and fifth in the U.S. in air cargo tonnage processed, with more than 2.2 million tons of air cargo valued at over $101.4 billion. LAX handled 697,138 operations (landings and takeoffs) in 2016.
An economic impact analysis based on 2014 activity, found LAX generated more than 620,600 jobs in Southern California with labor income of $37.3 billion and economic output (business revenues) of more than $126.6 billion to the Greater Los Angeles region. The economic benefits of LAX added $6.2 billion to local and state revenues and $8.7 billion in federal tax revenues. The analysis also reported that LAX’s ongoing capital-improvement program creates an additional 121,640 annual jobs with labor income of $7.6 billion and economic output of $20.3 billion, $966 million in state and local taxes, and $1.6 billion in federal tax revenues.
LAX is part of a system of two Southern California airports – along with Van Nuys, one of the busiest general aviation facilities in the U.S. – that are owned and operated by Los Angeles World Airports, a proprietary department of the City of Los Angeles that receives no funding from the City’s general fund.
For more information about LAX, please visit www.lawa.aero/lax or follow on Twitter @flyLAXAirport, on Facebook at www.facebook.com/LAInternationalAirport, and on YouTube at www.YouTube.com/laxairport1. Information about LAX’s ongoing multi-billion-dollar LAX Modernization Program, as well as tips and shortcuts to help navigate LAX during construction, are available at www.LAXisHappening.com.
As a covered entity under Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and, upon request, will provide reasonable accommodation to ensure equal access to its programs, services, and activities. Alternative formats in large print, braille, audio, and other forms (if possible) will be provided upon request.
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