As Metro continues to work with our partners at the Los Angeles Police Department on the investigation of a young woman being forcibly removed from a Metro subway train yesterday, I want to be clear about my position: We want our Customer Code of Conduct rules enforced, but I’m disappointed at the way the situation escalated.
As a 24-year retired U.S. Army veteran, I understand and respect our police officers and their day-to-day duty in working to keep our system safe and secure. They encounter hundreds of conduct issues each day, and some of them are faced with very difficult situations. But my hope is that we work to de-escalate situations as much as possible.
The investigation is underway to gather all the facts, and until we have the complete story, we must not rush to judgment. Meanwhile, we remain committed to enhancing safety and the overall rider experience for all of our customers, and look to our patrons to be our partners in that.